Telephone orders are received at (612) 588-3653 between 9:00 AM and 6:00 PM Central Standard Time. Written orders are accepted via the contact box below. For e-mail orders (contact box below), please specify the name and type (necklace, bracelet or earrings) of the adornment you wish to purchase and be sure to include an e-mail address or phone number by which we can contact you. Orders submitted in writing are subject to current pricing at time of order receipt. Please be specific with details to avoid unnecessary delays.
Visa, MasterCard, Discover, American Express, PayPal, money orders and personal checks are accepted. Please allow 5-7 business days for personal checks to clear before order will be shipped. For your protection, please do not provide credit card information via email. If you wish to pay by credit card, an electronic invoice will be sent to you by which you may access our on-line payment option or your credit card information may be given to us over the phone.
Orders are shipped by US Postal Service.
We want you to be happy with the jewelry you select. The unfortunate truth, though, is that sometimes things don’t work out or go wrong. If there is a problem with the order; ie, an item is broken, or a bracelet is too small/large, please contact us immediately. We will, of course, make it right as quickly as possible at no cost to you.
If for any reason you are not satisfied with a product you purchased you can return it within 30 days of the original purchase date. You *must* first notify KLH Designs of the problem with the order, prior to returning it. NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are not refundable. Returned items must be unused, undamaged and in a resalable condition as determined by our inspection.
You will be refunded for the cost of the item(s) within 7 working days of the time that the return is received in our office (check purchases will be refunded 14 days after the original check has cleared.). All credit card purchases will be refunded back to the original credit card used.
If for any reason you find it necessary to change or cancel an order, please call us (612) 588-3653 within 30 minutes of placing the order. After that time we may not be able to make any changes. If the package has been packed and postage applied to the box, you will be charged the S&H we have invested.
If you have questions or would like to discuss a custom design, drop a note to:
KLH Designs 2616 Victory Memorial Dr. Minneapolis, MN 55412